Return Policy

Last updated June 06, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To start a return, you can contact us at sales@onetenmart.com.

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To return an item, place the item securely in its original packaging and include your proof of purchase.

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  • We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.     

 For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

  

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

sales@onetenmart.com

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